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Kimbolton Vineyards Pty Ltd

Returns | Booking Cancellations

WINE RETURNS | REFUNDS

We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to cellardoor@kimboltonwines.com.au to arrange for the return of corked or flawed product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at 08 8537 3002 for return instructions.

CELLAR DOOR BOOKINGS

Bookings cancelled before 24hrs receive a full refund, however, cancellation within 24hrs may forfeit your booking fee.

Please note that all bookings are subject to COVID-19 restrictions and may change at any time.

If your booking is impacted, we will be in touch ASAP.

GROUP BOOKINGS & FUNCTIONS

Bookings cancelled before 24hrs receive a full refund, however, cancellation within 24hrs may forfeit your booking fee.

Please note that all bookings are subject to COVID-19 restrictions and may change at any time.

If your booking is impacted, we will be in touch ASAP.

EVENT BOOKINGS 

You may request to cancel your ticket for a full refund, up to 72hrs before the date and time of the event. After this time we will transfer your ticket to another Beats & Eats event of your choice. 

Please call us at least 24 hours before the scheduled event on 08 85373002 if you wish to cancel your ticket. 

Please note that all bookings are subject to COVID-19 restrictions and may change at any time.

If your booking is impacted, we will be in touch ASAP.

 

 

Sorry we have to ask. You need to be 18 years old or over to enter.